Shipping, Processing, Delivery
Orders ship Monday through Friday. Our customers will receive the order from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, and doesn't include weekends or holidays. USPS Priority Mail shipping is limited to the 48 contiguous United States, Alaska, Puerto Rico, Guam, Samoa, Palau, Micronesia, and the Mariana Islands.
Utopiat uses UPS for expedited shipping services because of their reputation for speed and reliability. Non-continental U.S. territories cannot be guaranteed next day shipping when selecting the UPS Next Day Air shipping option and instead may receive their orders in two days according to UPS shipping calculations.
Backordered items may take up to three (3) weeks to ship.
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
International delivery takes an average of 15 business days. We do not offer expedited international shipping.
Returns & Replacements
Utopiat accepts returns and exchanges within 14 days of delivery. To begin the return, please provide a reason for the return or replacement. Please note that we will not replace or accept returns for items if they break due to misuse or neglect and/or is used. Due to the sensitive nature of our costume items, we have a strict standard in accepting only unworn items for return. We reserve the right to refuse return if any signs of wear or tear is shown on a return. Buyer will be notified when such returns are not accepted and will be given the option to have the item sent back to them at their own expense.
Unless customer can prove the product was defective upon receipt, and contact us immediately upon receipt of the product, he or she is responsible for all shipping cost for returns and exchanges. There is a 15% processing fee for all returns and exchanges.
We do not accept any customized order returns but will work with buyer to address the issues with orders.
We also do not accept returns on gift boxes.
Due to the nature of our products, as many customers seem to “rent” our products to wear to special occasions, we enforce a strict “DO NOT REMOVE TAG UNTIL SATISFACTION WITH PURCHASE POLICY”. We request that all exchanges and returns be with the original tag in place. NO Returns or Exchanges will be processed without the original tags attached to the products.
Please send all items back to 131 Autumn Wind Way, Rockville, Maryland 20850. All exchanges and returns will be processed within 3 business days and refunds will be made to original method of payment upon processing.