Refund policy
Return and Exchange Policy
We want you to feel confident shopping with UTOPIAT. If something is not quite right, we accept eligible returns and
exchanges under the conditions below.
We’re happy to offer exchanges on eligible items. Please contact us before returning your item so we can confirm availability of your requested size, color, or variation.
Customers are responsible for the cost of shipping the original item back to us and for the shipping cost of the replacement item. We recommend using a trackable shipping method for your return. Once your returned item is received, inspected, and approved, we will arrange your exchange and provide instructions for payment of any applicable replacement shipping charge.
If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery. In these cases, UTOPIAT will cover the applicable return and replacement shipping costs.
Standard Returns
Most unworn, unused and undamaged merchandise may be returned within 30 days of delivery. Items must be returned in their original condition and packaging, with original tags attached where applicable.
Returned merchandise must be free from signs of wear or use, including makeup, stains, fragrance or other odors, hair or pet hair, alterations, damage, or missing components. Items that do not meet these conditions may be declined.
Final Sale and Customized Items
Final sale, clearance, and bargain-bin items are not eligible for return. Where inventory allows, UTOPIAT may be able to accommodate a size exchange on certain final-sale items; applicable shipping costs are the customer's responsibility.
Customized or personalized orders are not returnable. If there is a problem with a customized order, please contact us so we can review the issue and determine how we can help.
Restocking / Processing Fees
A 10% restocking or processing fee applies to eligible returns of hats, yoga mats, and gift-box items. Any category-specific fee clearly disclosed on the applicable product page will also apply. UTOPIAT will not charge a restocking fee when the
return is required because we sent the wrong item or because the item arrived damaged or defective.
Hat Returns
Hats must be returned unworn, with the security tag attached where provided, in their original shape and protective packaging. A 10% restocking fee applies to eligible hat returns.
If a returned hat has been worn, damaged, crushed or improperly packaged, contaminated by fragrance, makeup, hair or other residue, or otherwise returned in a condition that reduces its value, an additional deduction may apply or the return may be refused.
Cigarette Holder Returns
For hygiene and sanitation reasons, cigarette holders must be unused to qualify for return. A cigarette holder showing evidence of use - including smoke exposure, odor, residue, staining, or other signs of contact with tobacco or smoke - is not eligible for return.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging so we can verify the issue.
Once verified, UTOPIAT will provide a return label when a return is required and will offer a refund, exchange, or replacement, as appropriate. Damage caused by wear, misuse, neglect, or improper handling is not considered a product defect.
How to Start a Return
Please return eligible merchandise in its original condition and packaging to:
UTOPIAT Returns Department
131 Autumn Wind Way
Rockville, Maryland 20850
USA
Please include your order number so we can identify and process the return promptly. For an exchange, contact customer service before mailing the item so we can confirm that the requested size or variation is available.
Return Shipping
For standard returns and exchanges, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable unless the item arrived damaged or defective, was materially not as described, or UTOPIAT sent the wrong item.
We recommend using a trackable shipping service. UTOPIAT cannot process a refund for a return package that we do not receive.
Refused, Rejected, or Undeliverable Packages
If a package is refused, rejected, or otherwise returned to us due to circumstances outside of our control, the order will be treated as a return once it is received back at our facility.
Any refund issued will be reduced by the original outbound shipping cost and a 10% restocking fee. Original shipping charges are non-refundable.
If the carrier assesses additional return-to-sender shipping or handling charges, those costs may also be deducted from the refund.
Orders that are returned due to an incorrect or incomplete address provided by the customer may also be subject to these deductions.
Refunds
Once your return is received, it will be inspected to confirm that it meets the eligibility requirements above. Approved refunds are issued to the original payment method for the eligible merchandise amount, less any applicable restocking or processing fee.
Please allow 3-5 business days after approval for UTOPIAT to process the refund. Your bank or payment provider may require additional time for the credit to appear on your account.
Questions?
If you are unsure whether an item is eligible for return or exchange, please contact UTOPIAT customer service before sending it back. We are happy to clarify the policy and the best next step for your order.
